Return Policy
Straightforward returns, because trying something new should feel risk-free.
01 Return Window
We want you to feel confident about every order. If you're not satisfied, you can return your item within 30 days of delivery, provided the product is unused and undamaged.
02 Items Not Eligible
We're unable to accept returns for:
- Products that show signs of damage, use, or tampering
- Items missing original packaging or seals
- Orders returned after the 30-day window has passed
03 How Returns Work
| Step | What Happens |
|---|---|
| 1. Reach out | Email or call our support team within 30 days of delivery to request a return |
| 2. Confirmation | We verify your order and confirm return eligibility |
| 3. Ship it back | Send the item back in its original, non-damaged condition |
| 4. Inspection | Our team inspects the returned item upon receipt |
| 5. Refund issued | Refund is processed to your original payment method within 5–7 business days of inspection |
04 Refund Method
Approved returns are refunded to your original payment method. No store credit or exchange is applied unless you request one when contacting support.
05 Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case Nutrelyx covers the cost of return shipping and issues a full refund.
06 Delivery Timeline
All orders are delivered within 1–3 business days of purchase. Your 30-day return window begins from the date your order arrives, not the date it was placed.
07 Where This Policy Applies
This return policy applies to all orders placed through nutrelyx.com and covers customers shipping within the United States. It is available to review at any time without requiring an account or login.
08 Need Help?
Our support team is happy to walk you through the return process.